Buyer Protection

Shop with confidence. Every order at Offer ToGo is covered.

What’s covered

• Item never arrived: if your package is lost in transit and never delivered, we’ll send a replacement or give you a full refund.
• Item arrived damaged or defective: we’ll replace it or refund it in full, including shipping.
• Wrong item: if we send the wrong product, we’ll fix it at no cost to you.

How to make a claim
Email contact@offertogo.com with your order number. For damaged or defective items, include clear photos of the item, the outer box and the shipping label, and contact us within 48 hours of delivery.

Refund timing
Approved refunds go back to your original payment method within 5–7 business days.