Shipping & Returns
Shipping Policy
Processing Time: 1–3 business days
Transit Time: 2–5 business days
Delivery times are estimates. Your order may arrive in multiple shipments and boxes.
Shipping Rates
- Orders of $199 and over: free shipping
- Orders under $199: shipping calculated at checkout
Where We Ship
We ship to the contiguous United States (48 states + DC). We do not ship to:
- P.O. Boxes
- APO/FPO military addresses
- US territories (Puerto Rico, Guam, etc.)
- Alaska, Hawaii
- International addresses
Address Accuracy
Please make sure your shipping address is correct at checkout. Offer ToGo is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at contact@offertogo.com within 1 hour of placing your order. Address changes cannot be made after that. If an order is returned to us because of an incorrect address, the customer is responsible for the cost of reshipping.
Lost or Stolen Packages
If your tracking shows delivered but your package is nowhere to be found, please first check with neighbors and your local post office. If it’s still missing, contact us at contact@offertogo.com and we’ll do our best to help. Offer ToGo is not liable for packages confirmed delivered by the carrier.
Return and Refund Policy
At Offer ToGo, we want you to shop with confidence. This policy explains which items can be returned, how long you have, and how refunds work.
30-Day Returns
Most items can be returned within 30 days of delivery. Items must be unused, in their original condition and original packaging, with all seals, tags, and accessories intact. Proof of purchase or an order number is required.
Restocking Fee
Returns made because you changed your mind are subject to a 20% restocking fee, which is deducted from your refund.
Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
- Food, including candy, chocolate, cookies, snacks, nuts, and herbs
- Perishables
- Supplements and vitamins
- Personal care items
- Safety equipment
Damaged or Defective Items
If your order arrives damaged or defective, you must report it within 48h of the carrier marking it as delivered. Email contact@offertogo.com with:
- Your order number
- Clear photos of the item, the outer shipping box, and the shipping label
Claims reported after 48h will not be accepted. We review every claim before approving it, and we may ask you to return the item to us, at our cost, for inspection. Claims for damage caused after delivery, misuse, or items that have been partly used or consumed cannot be accepted.
Return Inspection
Every return is inspected when it arrives. Items that are used, damaged, or missing parts or packaging may be refused or receive a partial refund.
How to Start a Return
Email us at contact@offertogo.com with your order number and the reason for your return. We will reply with return instructions. Please do not send items back without contacting us first. Items sent without return instructions cannot be processed.
Return Shipping Costs
For eligible returns, the customer pays return shipping. Original shipping charges are non-refundable. If we sent a damaged or defective item, we will refund or replace it in full, including shipping.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.
Order Cancellations
You may cancel your order within 1 hour of placing it, or at any time before it has been processed. Once an order has been processed or shipped, it cannot be cancelled, but it may be eligible for return under this policy.
Contact
To start a return, report a damaged or defective item, or ask about a refund, email us at contact@offertogo.com.