Refund policy
Returns & Refunds
Our Policy
Because we deal in food products, we're unable to accept returns on opened or consumed items — health and safety regulations and all that grown-up stuff. But we truly want you to love every order, so if something isn't right, we'll make it right.
Damaged or Incorrect Orders
If your order arrived damaged, missing items, or just plain wrong, please contact us within 48 hours of delivery at contact@offertogo.com with:
- Your order number
- A photo of the damaged or incorrect item(s)
- A brief description of the issue
We'll get back to you within 1–2 business days and sort it out — whether that's a replacement, store credit, or a refund.
Unopened Items
Changed your mind? Unopened, " excluding food & supplements" items may be returned within 7 days of delivery. Items must be in their original, sealed packaging. Please contact us at contact@offertogo.com to initiate a return before sending anything back.
Shipping Costs
Please note that original shipping charges are non-refundable in all cases. If a return is approved, the cost of return shipping is the responsibility of the customer unless the return is due to our error (wrong item sent, damaged goods, etc.).
Refund Processing
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take additional time to post the credit — hang tight, it's on its way! 💸
Lost or Stolen Packages
We're so sorry if this happens! If your tracking shows delivered but your package is nowhere to be found, please first check with neighbors and your local post office. If it's still missing, contact us at contact@offertogo.com and we'll do our best to help. Please note that Offer ToGo is not liable for packages that are confirmed delivered by the carrier.
